Griffith and Northcraft previously proposed a model of cognitive determinants of technology implementation success. That model emphasizes that differences in cognitions (e.g., thoughts, perceptions, and constructed understandings) among users, designers, and implementers are critical determinants of implementation success. Prior researchers have provided broader models of implementation the Griffith and Northcraft (1993) model focuses on the problematic human and organizational components of technology implementation success.
This research note explores the major mechanisms within the Griffith and Northcraft cognitive model. This model offers a fine-grained view of how user and implementer understandings influence implementation success. While broader implementation models suggest structural and process strategies for increasing the likelihood of implementation success, this model describes user and implementer understanding, and can be used to design appropriate implementation strategies.
|Author||Terri L. Griffith and Gregory B. Northcraft|
|Keywords||IS implementation, user-analyst differences, IS implementation approaches, user training, user-analyst interaction, user expectations|