Volume 39, Number 1 — March 2015

Special Issue: Service Innovation in the Digital Age

The introduction to the special issue is located in the Editorial Statements section

Research Articles

Motivating Employees to Explore Collaboration Technology in Team Contexts
Likoebe M. Maruping and Massimo Magni
(pp. 1-16)

How Does the Internet Affect the Financial Market? An Equilibrium Model of Internet-Facilitated Feedback Trading
Xiaoquan (Michael) Zhang and Lihong Zhang
(pp. 17-38)

How Do Enterprise Resource Planning Systems Affect Firm Risk? Post-Implementation Impact
Feng Tian and Sean Xin Xu
(pp. 39-60)

Investing in Information Systems: On the Behavioral and Institutional Search Mechanisms Underpinning Hospitals’ IS Investment Decisions
Torsten Oliver Salge, Rajiv Kohli, and Michael Barrett
(pp. 61-89)

Insider Threats in a Financial Institution: Analysis of Attack-Proneness of Information Systems Applications
Jingguo Wang, Manish Gupta, and H. Raghav Rao
(pp. 91-112)

An Enhanced Fear Appeal Rhetorical Framework: Leveraging Threats to the Human Asset Through Sanctioning Rhetoric
Allen C. Johnston, Merrill Warkentin, and Mikko Siponen
(pp. 113-134)

Special Issue Articles

Service Innovation: A Service-Dominant Logic Perspective
Robert F. Lusch and Satish Nambisan
(pp. 155-175)

The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention
Anne Scherer, Nancy V. Wunderlich, and Florian von Wangenheim
(pp. 177-200)

The Algorithm and the Crowd: Considering the Materiality of Service Innovation
Wanda J. Orlikowski and Susan V. Scott
(pp. 201-216)

Distributed Tuning of Boundary Resources: The Case of Apple’s iOS Service System
Ben Eaton, Silvia Elaluf-Calderwood, Carsten Sorensen, and Yougnjin Yoo
(pp. 217-243)

Bridging the Service Divide Through Digitally Enabled Service Innovations: Evidence from Indian Healthcare Service Providers
Shirish C. Srivastava and G. Shainesh
(pp. 245-267)