Case Studies of End User Requirements for Interactive Problem-Solving Systems

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Interactive problem-solving is defined as user/machine dialogues to identify and solve problems with imprecise solution criteria. Although high payoffs from interactive problem-solving systems have been predicted, few such systems are in use. A key problem is the lack of understanding of the requirements of the potential users. This paper presents the results of case studies of the use of an interactive problem-solving system. Based on observations from these case studies, a list of user characteristics have been compiled relating to user behavior (e.g., data user and problem solving methods) and user requirements (e.g., the need for involvement in the solution process).

Additional Details

Author Eric D. Carlson, Barbara F. Grace, and Jimmy A. Sutton
Year 1977
Volume 1
Issue 1
Keywords Interactive problem-solving, user requirements
Page Numbers 51-63