The Contingent Effects of Management Support and Task Interdependence on Successful Information Systems Implementation

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Abstract

Management support is considered to be a critical factor in the successful implementation of information systems innovations. The literature suggests a complex relationship between management support and implementation success. However, the empirical literature typically hypothesizes and tests a simple main-effects model. Drawing upon the role of the institutional context and metastructuration actions, we propose a contingent model in which task interdependence moderates the effect of management support on implementation success. A meta-analysis of the empirical literature provides strong support for the model and begins to explain the wide variance in empirical findings. Implications for theory and practice are discussed.

Additional Details

Author Rajeev Sharma and Philip Yetton
Year 2003
Volume 27
Issue 4
Keywords IS success, IS utilization, IS implementation, management support, task interdependence, meta-analysis, contingency models
Page Numbers 533-555