Knowledge as a Basis for Expertise in Systems Analysis: An Empirical Study

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This study explores the content of the systems analyst’s knowledge base. The study utilizes a protocol analysis methodology in a quasi-experimental research setting to define the types of knowledge used by 18 experienced systems analysts in solving an accounts receivable problem. The study provides preliminary findings regarding the core knowledge utilized by systems analysts, and differences in the knowledge utilized by high- and low-rated analysts.

Additional Details

Author Nicholas F. Vitalari
Year 1985
Volume 9
Issue 3
Keywords Systems analysis, information requirements determination, systems analysts’s knowledge base, problem solving behavior, systems development
Page Numbers 221-241