Associate Editor: Susan Scott

London School of Economics

Term: June 1, 2018 – December 31, 2021

Research Interest

My research examines the nature, role, and influence of information systems with a particular interest in the dynamic relationship between digital technologies and organizational practices on the ground. I have an enduring interest in exploring the fundamentals in the IS field, especially working with theoretical approaches that make a critical difference to our understanding of how information systems are constitutive of the social, economic and political context in which we work.

In terms of topics, I have studied valuation practices in multiple sectors, including IT-enabled credit risk assessment in financial services and rating/ranking on social media in the travel sector. In addition, I have established a body of academic work on information infrastructures, standards and the nature of data flows in multiple sectors including core international financial messaging systems, valuation mechanisms in hospitality, and metadata in book publishing. My recent research has centred on understanding how we make sense of material facts or “sociomateriality” especially when produced by algorithmic practices and digital work.

Research Approach

My research approach is based upon in-depth field studies using ethnographic techniques and historical investigation to produce a corpus of data including participant-observations, interviews, fieldwork memos, archival data, online commentary, and insights from practitioner engagement. Using grounded theoretical methods from the social sciences, I generate innovative and original insights that contribute to our understanding of digital innovation and their organizational consequences. Primarily a qualitative researcher, I strongly believe that multiple approaches are needed to help us understand complex outcomes involving emerging technologies. I have explored a range of theories and methods to generate knowledge (e.g. agential realism, practice theory, theories of time, and risk).

Research Methodologies

My methodological expertise includes:

  • Qualitative methods
  • Field studies
  • Ethnographic techniques
  • Grounded theory
  • Process analysis
  • Historical and archival studies


I prefer work that produces theoretically-rich insights to advance our understanding of the dynamic relationship between digital technologies and organizational practices on the ground. I am comfortable with a wide variety of qualitative methods and processes for developing theory, including in-depth field studies that generate theory.