The Contingent Effects of Training, Technical Complexity, and Task Interdependence on Successful Information Systems Implementation

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Research has investigated the main effect of training on information systems implementation success. However, empirical support for this model is inconsistent. We propose a contingent model in which the effect of training on IS implementation success is a function of technical complexity and task interdependence. A meta-analysis of the literature finds strong support for the model, explaining the inconsistent findings reported in the literature. Implications for theory and practice are discussed.

Additional Details

Author Rajeev Sharma and Philip Yetton
Year 2007
Volume 31
Issue 2
Keywords Training, IS implementation, task interdependence, technical complexity, meta-analysis, IS success, transactive memory
Page Numbers 219-238