The Impact of Role Variables on Information Systems Personnel Work Attitudes and Intentions

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Abstract

This study examines the antecedents of job satisfaction, commitment, and turnover intentions for 229 information systems (IS) personnel employed within several industries. The antecedents studied include boundary spanning, role ambiguity, and role conflict. A model of these variables was built and tested using path analysis. Role ambiguity was found to be the most dysfunctional variable for IS personnel, accounting for 10.3%, 20.2% and 22.2% of the variance in turnover intentions, commitment, and job satisfaction. This information is used to make recommendations to IS management. Finally, recommendations and directions are suggested regarding future research.

Additional Details

Author Jack J. Baroudi
Year 1985
Volume 9
Issue 4
Keywords MIS management, IS personnel, job satisfaction, role conflict, role ambiguity, boundary spanning
Page Numbers 341-356