The Information Center Concept: A Normative Model and a Study of Six Installations

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The principal current concern of corporate information centers is the support and management of end-user computing. This paper presents a normative model of an information center in terms of the end-user computing environment, discusses the results of extensive field interviews with information center managers, staff, and end-users, and draws conclusions and generalizations that are relevant for both future research and information center management.

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Author Clinton E. White, Jr., and David P. Christy
Year 1987
Volume 11
Issue 4
Keywords End-user computing, information centers, planning, security and control, effectiveness, efficiency
Page Numbers 451-458