Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies

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Abstract

We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study at Infosys Technologies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.

Additional Details

Author Raghu Garud and Arun Kumaraswamy
Year 2005
Volume 29
Issue 1
Keywords Knowledge management, increasing returns, systems dynamics, vicious circles
Page Numbers 9-33